FAQ

1. Where is my order? Once your order has shipped, you will receive an email notification containing a tracking number. You can use this number to check the status of your shipment. Please allow up to 48 hours for the tracking information to become available.

2. How long will it take for my order to arrive? We work with a carefully selected network of partners worldwide. Delivery times are generally estimated at 7 to 15 business days. Please note that these are estimates and not guaranteed delivery dates.

3. What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as secure express payment options like Shop Pay, Apple Pay, Google Pay, and PayPal.

4. What is your return and refund policy? We offer a 30-day return policy. If you receive a defective or damaged item, please contact us at contact@rerela.com with your order number and a photo of the issue. In most cases, we offer a refund without requiring the physical return of the item. For more details, please visit our Refund Policy https://rerela.com/policies/refund-policy.

5. Do I have to pay customs fees?
No. As an international seller shipping to the US, any applicable customs fees and import duties are included in your purchase price. You will not be charged any additional fees upon delivery.

6. Can I change or cancel my order? Please review your order carefully before submitting it. Once an order is accepted and processed, we may be unable to accommodate cancellation or modification requests. If you notice an error, please contact us at contact@rerela.com as soon as possible.

7. How can I contact your customer support? If you have any other questions, our team is happy to help! You can reach us via email at contact@rerela.com. We typically respond within 24 to 48 business hours.